Read Online Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition By Kerry Patterson,Ron;Switzler A Grenny, Joseph;McMillan

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition-Kerry Patterson,Ron;Switzler A Grenny, Joseph;McMillan

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Ebook About
Hold anyone accountable. Master performance discussions. Get RESULTS. There is audio or video content present in this Kindle file or a web site referred to by it that cannot be played on Kindle e-ink devices. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Review :



Love this book. It's a little bit of a long read though. This (in conjunction with Crucial Conversations, the predecessor to this book) saved my family life. I used to be a jerk but now I'm almost tolerable. These people taught me how to converse without interrogating, how to provide opinions without being bossy, and how to influence without being pushy. Seriously--the concepts here changed my life. This one is GREAT for managers because it teaches how to deal with co-workers and subordinates who don't follow through on commitments.
Really loved the first couple chapters. Although it seemed too many at times having examples of both work and personal issues helped to frame the concepts well. For me it seemed this book lost a little horsepower after the first few chapters. The concept of accountability comes from an authoritarian view rather than one of mutual benefit. I wish a few more chapters could have been written on personal accountability as I think one needs to master this before attempting to hold others accountable.Good read overall. I would recommend.

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